Exchange & Refund Policy

At Khadija Collection, we want you to be completely satisfied with your purchase. If you receive an item that does not meet your expectations, our Exchange & Refund Policy is designed to make the process simple and convenient.

1. Exchange Policy

We accept exchange requests within 7 days of receiving your order, provided the following conditions are met:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, packaging, accessories, and invoices must be intact.

  • The product must not have any signs of damage, alteration, stains, perfume, or wear.

  • Exchange requests must be submitted within 7 days of delivery.

  • Items purchased on Sale, Clearance, or specially discounted promotions may not be eligible for exchange unless the product received is defective or incorrect.

2. Incorrect or Defective Items

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.

Kindly send clear photographs or a short video showing the issue along with your order details. Our team will review the request and, where applicable, arrange an exchange or suitable resolution.

3. Refund Policy

Refunds are available only in cases approved by Khadija Collection.

Once your return has been received and inspected, we will notify you about the approval or rejection of your refund request.

If approved, the refund will be processed through the applicable payment method. Processing times may vary depending on the payment provider or bank.

Shipping and delivery charges are generally non-refundable, unless the return is due to an error on our part, such as sending an incorrect or defective item.

4. Product Size & Color

Customers are responsible for selecting the correct size and color before placing an order. If you require an exchange due to an incorrect size or change of preference, the item must meet all exchange conditions mentioned above.

Availability of the requested replacement size or color is subject to stock availability.

5. Sale & Promotional Items

Products purchased during sales, promotions, clearance offers, or special campaigns may be final sale and non-exchangeable/non-refundable, unless the item is received damaged, defective, or incorrectly supplied.

Any special exchange or refund conditions applicable to a particular promotion will be clearly mentioned at the time of purchase.

6. How to Request an Exchange or Refund

To initiate an exchange or refund request, please contact our Customer Support team with:

  • Order number

  • Customer name and contact number

  • Product name

  • Reason for exchange/refund

  • Clear photographs or video of the product, where applicable

Customer Support:
Email: sales@khadjia_collection.pk
Phone: +92 315 1266655
Hours: Monday – Sunday, 10:00 AM – 10:00 PM

7. Return Shipping

For exchanges due to customer preference, such as size or color changes, return and re-delivery shipping charges may be applicable.

If the item received is incorrect, defective, or damaged due to our handling, Khadija Collection will review the case and determine the appropriate shipping arrangement.

8. Items Not Eligible for Exchange or Refund

The following items may not be eligible for exchange or refund:

  • Used, worn, washed, altered, or damaged products

  • Products without original tags or packaging

  • Products damaged due to improper handling

  • Items returned after the specified exchange period

  • Sale, clearance, or promotional items where the offer states that they are final sale

  • Items that do not meet the conditions of this policy

9. Important Note

Khadija Collection reserves the right to refuse an exchange or refund request if the returned product does not meet the conditions outlined in this policy.

We recommend inspecting your order immediately after delivery and contacting us promptly if there is any issue.

Contact Us

For any questions regarding exchanges or refunds, please contact:

Khadija Collection
Email: sales@khadjiacollection.pk
Phone: +92 315 1266655
Customer Support Hours: Monday – Sunday, 10:00 AM – 10:00 PM

This policy may be updated from time to time to reflect changes in our services and business practices.